Support
Getting set up, answers to common questions, and a direct line when you need one.
Getting started
A short path to your first show file:
- Install from the App Store or Microsoft Store
- Create a cue list and add your first cue
- Sign in on additional devices to share the list
- Run an audio check in the room before doors
Frequently asked questions
Which platforms are supported?
Show Caller AI runs on macOS, iOS, and Windows. Cue lists sync across signed-in devices.
Does it work offline?
Yes. Once a cue list is on the device, the show runs without a network. Changes sync the next time you come online.
Is there a cue limit?
No. Create as many lists and cues as your production needs.
Can a team share a cue list?
Yes. Share a list and everyone on the show receives the same calls at the same time.
Troubleshooting
If something is off, start here:
- Update to the current version
- Check audio output and permissions on the device
- Confirm the network connection if cues are not syncing
- Relaunch the app if a cue does not fire as expected
Still stuck?
Email support with the show date and what you were doing when the issue appeared. We reply on working days.
Contact support